I have been trying to get customer service help and have received no reply for a couple of weeks. I have read in reviews the customer service is good but I am still waiting to hear from them.
Quality of the jacket. Well made, fits well heats up pretty fast, very comfortable per my husband His go to jacket this fall/winter. When too cold a light jacket helps to keep warm. Awesome Helpful customer service if you have any issues.
As an Alaskan who spends a fair amount of time on the water flyfishing, staying warm is always a concern. This jacket eliminates the need to wear several layers. As the day warms up, I can turn the temperature down (or off). Perfect for wearing under my waders, under a raincoat, or as a stand alone jacket. Best investment I’ve made in a long time!
Working as a salesman in Indiana, I am outside for over half of my day. This jacket compliments my lighter, "branded" jackets as I can now wear them in the cold rather than a full heavy parka. Battery life is adequate for a full 8 hour day provided I use it as needed. I love my jacket and in fact am wearing it as I write this review!!
The battery life is great, can go from a fully charged pack and last all day outside with the heat doing it’s job. It does fit a little snug for its size, being a mens large fits a little more towards a mens medium. But it was a perfect gift!